Microsoft Registered Partner Small Business Specialist VAT number GB 873185892 Registered company number 5440703
50 Liverpool Street London EC2M 7PY Covering London Central, City, Docklands, London West End, Shoreditch, Stratford, Hackney, and surrounding areas.
Copyright 2017 DGT Technology Ltd Privacy Policy About us

5 common IT problems and how to solve them

We’ve all experienced it… that morning when it seems like the whole world is against you. First, you get stuck in traffic and arrive late for work. You’ve got to get to a meeting, but before that - you need to turn on your PC, connect to the cloud drive and print out your notes. There’s a problem however. Your PC is taking what seems like a decade to turn on and when it finally does, you realise there’s no internet so you can’t connect to your cloud storage. Don’t worry, you think – I’ll just use the half-finished notes I saved locally to my PC a couple of days ago and make it up as I go along. You open the file, you press print… and nothing happens. The printer is dead. Its not that it’s out of paper... there’s not even a light on it. Typical! You turn up for your meeting half an hour late, completely flustered and without the notes that you so diligently spent all of yesterday preparing. Ring any bells? If so, you might want to continue reading and discover simple solutions to 5 of the most common IT problems that we get called about here are DGT Technology. I can’t log in to my PC This is easily one of the most common tech support issues we come across. More often than not, the culprit is one of two things (i) the Caps Lock is on when it shouldn’t be (or the Num Lock is off when it should be on) or (ii) you changed your password yesterday and you’re still putting in the old one (go on, admit it – we’ve all done it). My computer is slow Do you like having lots of windows open? Perhaps your working on two or three documents at once. You’ve probably also got a bunch internet tabs on the go and then there’s the internet radio, that weather app you downloaded and the BBC news scroll going across the bottom of the page… They all take up memory and they all slow your PC down. Best practice is to only keep open what you need. If you genuinely don’t have many programmes open and your PC is still running slowly – it could be a malware issue, in which case you should give us a call. My computer keeps shutting down for no reason You may not know this, but computers don’t like being hot… and that’s a problem because they produce a lot of heat. The little fan inside of them, which you occasionally hear whirring away is vital to help keep them cool and most importantly, keep them working.  So unless you’re the kind of person that sits at his / her PC, lovingly polishing it on a daily basis, the chances are there will be some dust blocking up the ventilation grill, either at the front or the back of the unit. Simply give it a good dust and make sure there’s no major obstructions to getting air circulated wherever your computer is situated and the problem should miraculously fix itself. The printer isn’t working – it hasn’t even got a light on Is it turned on? Yes – we know that’s obvious and we also know you probably don’t ever turn it off, but that doesn’t mean it’s not turned off. Someone else may have turned it off, or accidently kicked the socket or tripped on the cable. Make sure the power cable is properly plugged in at both ends, and make sure the switch is turned on at the socket AND on the printer. My computer won’t recognise my USB device Firstly, before plugging any USB storage device into your machine – make sure it’s from a trusted source. The last thing you want to be doing, is plugging in a USB stick full of malware and introducing that on to your network. If it is from a trusted source (or it’s simply not storage but something like a USB mouse), the first thing to do, is try the USB device in another USB port on your machine. Not all USB ports are equal and some may be better configured to deal with your device. Remember also, if you’re the kind of person that has 20 windows open at the same time, it could simply be taking a long time to recognise the USB device. Try closing down some windows and reintroducing it. If that fails, you may want to try the USB device on someone else’s machine. If it doesn’t work there either, the chances are – your USB device is faulty. We hope you’ve found these simple solutions useful. Why not print them out and stick them to your wall or better still – share the link to this article with your friends and colleagues and let’s help everyone to have a happier, problem free start to their day. For a FREE IT Health Check - Contact DGT Technology Today 0208 819 1360
2016-02-09 /  Article #2
Microsoft Registered Partner Small Business Specialist VAT number GB 873185892 Registered company number 5440703
50 Liverpool Street London EC2M 7PY Covering London Central, City, Docklands, London West End, Shoreditch, Stratford, Hackney, and surrounding areas.
Copyright 2015 DGT Technology Ltd Privacy Policy About us
0208 819 1360

5 common IT problems and how

to solve them

We’ve all experienced it… that morning when it seems like the whole world is against you. First, you get stuck in traffic and arrive late for work. You’ve got to get to a meeting, but before that - you need to turn on your PC, connect to the cloud drive and print out your notes. There’s a problem however. Your PC is taking what seems like a decade to turn on and when it finally does, you realise there’s no internet so you can’t connect to your cloud storage. Don’t worry, you think – I’ll just use the half-finished notes I saved locally to my PC a couple of days ago and make it up as I go along. You open the file, you press print… and nothing happens. The printer is dead. Its not that it’s out of paper... there’s not even a light on it. Typical! You turn up for your meeting half an hour late, completely flustered and without the notes that you so diligently spent all of yesterday preparing. Ring any bells? If so, you might want to continue reading and discover simple solutions to 5 of the most common IT problems that we get called about here are DGT Technology. I can’t log in to my PC This is easily one of the most common tech support issues we come across. More often than not, the culprit is one of two things (i) the Caps Lock is on when it shouldn’t be (or the Num Lock is off when it should be on) or (ii) you changed your password yesterday and you’re still putting in the old one (go on, admit it – we’ve all done it). My computer is slow Do you like having lots of windows open? Perhaps your working on two or three documents at once. You’ve probably also got a bunch internet tabs on the go and then there’s the internet radio, that weather app you downloaded and the BBC news scroll going across the bottom of the page… They all take up memory and they all slow your PC down. Best practice is to only keep open what you need. If you genuinely don’t have many programmes open and your PC is still running slowly – it could be a malware issue, in which case you should give us a call. My computer keeps shutting down for no reason You may not know this, but computers don’t like being hot… and that’s a problem because they produce a lot of heat. The little fan inside of them, which you occasionally hear whirring away is vital to help keep them cool and most importantly, keep them working.  So unless you’re the kind of person that sits at his / her PC, lovingly polishing it on a daily basis, the chances are there will be some dust blocking up the ventilation grill, either at the front or the back of the unit. Simply give it a good dust and make sure there’s no major obstructions to getting air circulated wherever your computer is situated and the problem should miraculously fix itself. The printer isn’t working – it hasn’t even got a light on Is it turned on? Yes – we know that’s obvious and we also know you probably don’t ever turn it off, but that doesn’t mean it’s not turned off. Someone else may have turned it off, or accidently kicked the socket or tripped on the cable. Make sure the power cable is properly plugged in at both ends, and make sure the switch is turned on at the socket AND on the printer. My computer won’t recognise my USB device Firstly, before plugging any USB storage device into your machine – make sure it’s from a trusted source. The last thing you want to be doing, is plugging in a USB stick full of malware and introducing that on to your network. If it is from a trusted source (or it’s simply not storage but something like a USB mouse), the first thing to do, is try the USB device in another USB port on your machine. Not all USB ports are equal and some may be better configured to deal with your device. Remember also, if you’re the kind of person that has 20 windows open at the same time, it could simply be taking a long time to recognise the USB device. Try closing down some windows and reintroducing it. If that fails, you may want to try the USB device on someone else’s machine. If it doesn’t work there either, the chances are – your USB device is faulty. We hope you’ve found these simple solutions useful. Why not print them out and stick them to your wall or better still – share the link to this article with your friends and colleagues and let’s help everyone to have a happier, problem free start to their day. For a FREE IT Health Check - Contact DGT Technology Today 0208 819 1360

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