Microsoft Registered Partner Small Business Specialist VAT number GB 873185892 Registered company number 5440703
50 Liverpool Street London EC2M 7PY Covering London Central, City, Docklands, London West End, Shoreditch, Stratford, Hackney, and surrounding areas.
Cornwallis House Howard’s Chase Basildon Essex SS14 3BB Covering Basildon, Southend, Shoeburyness, Brentwood, Billericay, Chelmsford, Thurrock, Lakeside and surrounding areas
Copyright 2015 DGT Technology Ltd Privacy Policy About us
When you think of a managed IT service provider, the chances are, you think of a small helpdesk providing IT support. But many managed IT service providers offer far more than just IT support and building a strong relationship with your provider, could not only save you money in the long run – but also give your organisation a competitive edge. So here’s a few tips on us, to help you get the most from your managed IT service provider… Ask about proactive monitoring Your managed service provider is not just there for you to phone up when things go wrong. They can also provide proactive monitoring of your systems to minimise the risk of future system failures. Taking a proactive approach to support means less downtime for your organisation and that means happier and more productive staff. Perhaps most importantly though, a proactive approach allows you to identify areas which pose a future risk to your organisation and then make informed decisions and allocate budget to resolve these issues before they become a real problem for your organisation. Think more than just computers Your IT service provider might also offer printers, broadband and business phone systems. By getting them all under one roof you could save yourself a significant amount – especially if you’re currently using BT for your phone and broadband. Use your IT Service Provider for Purchases Consult with your IT services provider before making any new IT purchases, be it software or hardware. Your service provider can give you advice as to whether the purchase is the right option for your needs. Not only that - there’s every chance that they will have exclusive relationships with IT hardware and software providers to ensure you get the best deal. Important Note: Make sure you register any IT purchases that you make yourself with your IT Managed Service Provider so they can build the knowledge internally to fully support you going forward. Communicate, communicate, communicate Have regular meetings / calls with your IT managed service provider to help them understand how best to support you. If you’re unhappy with the service in any way, regular meetings are a great, structured way to get everything off your chest and keep the relationship on track. Regular meetings also provide a perfect opportunity to talk about the future plans of your organisation and get advice on how these plans can be met from a technology perspective. By understanding how technology can be used to help you achieve your strategic aims, your path to long term success and growth will be a lot smoother. If you’re unhappy with your current Managed IT Services Provider… If you don’t have an IT Support Provider or if you’re unhappy with your existing supplier – why not drop us a call on 0208 819 1360 for a friendly chat. DGT Technology offers a fantastic switching services to move you from your existing supplier AND we won’t charge you for your first month of service during the overlap stage.
2016-03-08 /  Article #4

How to get the most from your managed IT Service Provider

Microsoft Registered Partner Small Business Specialist VAT number GB 873185892 Registered company number 5440703
50 Liverpool Street London EC2M 7PY Covering London Central, City, Docklands, London West End, Shoreditch, Stratford, Hackney, and surrounding areas.
Cornwallis House Howard’s Chase Basildon Essex SS14 3BB Covering Basildon, Southend, Shoeburyness, Brentwood, Billericay, Chelmsford, Thurrock, Lakeside and surrounding areas
Copyright 2015 DGT Technology Ltd Privacy Policy About us
0208 819 1360
When you think of a managed IT service provider, the chances are, you think of a small helpdesk providing IT support. But many managed IT service providers offer far more than just IT support and building a strong relationship with your provider, could not only save you money in the long run – but also give your organisation a competitive edge. So here’s a few tips on us, to help you get the most from your managed IT service provider… Ask about proactive monitoring Your managed service provider is not just there for you to phone up when things go wrong. They can also provide proactive monitoring of your systems to minimise the risk of future system failures. Taking a proactive approach to support means less downtime for your organisation and that means happier and more productive staff. Perhaps most importantly though, a proactive approach allows you to identify areas which pose a future risk to your organisation and then make informed decisions and allocate budget to resolve these issues before they become a real problem for your organisation. Think more than just computers Your IT service provider might also offer printers, broadband and business phone systems. By getting them all under one roof you could save yourself a significant amount – especially if you’re currently using BT for your phone and broadband. Use your IT Service Provider for Purchases Consult with your IT services provider before making any new IT purchases, be it software or hardware. Your service provider can give you advice as to whether the purchase is the right option for your needs. Not only that - there’s every chance that they will have exclusive relationships with IT hardware and software providers to ensure you get the best deal. Important Note: Make sure you register any IT purchases that you make yourself with your IT Managed Service Provider so they can build the knowledge internally to fully support you going forward. Communicate, communicate, communicate Have regular meetings / calls with your IT managed service provider to help them understand how best to support you. If you’re unhappy with the service in any way, regular meetings are a great, structured way to get everything off your chest and keep the relationship on track. Regular meetings also provide a perfect opportunity to talk about the future plans of your organisation and get advice on how these plans can be met from a technology perspective. By understanding how technology can be used to help you achieve your strategic aims, your path to long term success and growth will be a lot smoother. If you’re unhappy with your current Managed IT Services Provider… If you don’t have an IT Support Provider or if you’re unhappy with your existing supplier – why not drop us a call on 0208 819 1360 for a friendly chat. DGT Technology offers a fantastic switching services to move you from your existing supplier AND we won’t charge you for your first month of service during the overlap stage.

How to get the most from your

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