0208 819 1360 helpdesk@dgt.uk.net 174 Victoria Park Road, London E9 7HD A Microsoft Registered Partner Copyright 2011 DGT Technology Ltd Privacy Policy DGT Technology Ltd. 174 Victoria Park Road, London E9 7HD. Registered company number 5440703. VAT number GB 873185892. News Voice over IP phone trial October 2010 We are testing a new Voice over IP (VOIP) phone service on our main office number. All our existing phone numbers still work but are routed over the internet. We were interested in testing this phone technology ourselves as a number of clients are interested in the technology. We did have a trial about 5 years ago but at that time concluded call quality and reliability was too poor for regular business use. For those new to VOIP, it is basically an internet based phone with features usually not found on a fixed landline such as call transfer, a number in another city or country (with low cost local calling charges), and voicemail messages delivered by email. There are a number of service providers, some aimed at single users and others aimed at offices with full switchboard functionality. Skype is probably the most well known VOIP provider. We will let you know in a couple of months how we find the service. HTC Desire mobile phones              September 2010 It’s that time of year when we can finally upgrade our mobile phones to a new model. The big question for us was if we should follow the crowd and go for an iPhone. After speaking to a number of iPhone users we decided not, and chose the highly commended HTC Desire running the Android operating system. Android was created by Google and we were hoping for excellent integration with our Google hosted email accounts. We are not disappointed. Within a few minutes of unpacking the phone, all our emails, contacts, calendars and Google info had synchronised. Plus other useful Google tools are really well integrated into the phone: Google Maps with Sat-nav functionality built in at no cost. The only down side so far, in common with most other large screen smart phones, is limited battery life. This phone needs frequent charging. We’ve found keeping the screen brightness down helps a lot. Overall, this is a great phone, particularly for people with email hosted on Google Apps (although it has MS Exchange and IMAP email options too). New office number 0208 819 1360      November 2010 We have retired our old 0845 office number. Calls will be automatically routed to our new number 0208 819 1360. In the past, the 0845 number was a good solution for a flexible number, but now we have other options. BT and TalkTalk include 0845 numbers in their inclusive call packages but calls from mobiles to 0845 numbers are charged and are not part of any inclusive minutes package. We hope this change will make it cheaper for you to call us. “System Tools” virus attacks             March 2011 Although we are only a few days into March, we have had several calls for help with PCs infected with the “System Tools” virus. This software pretends to be a legitimate anti-virus product like Kaspersky, Norton or McAfee but is in fact a virus. The program disables various parts of the Windows operating system and makes life so difficult for the computer user that they are pushed into paying for the full version of the software. There have been reports of people providing their credit card details and then being billed excessive and multiple charges. Keep your anti-virus software up to date, and if you need help, call us. Large Multi-Gigabyte backups                                    June 2011 Do you have a large amount of files to backup? photos, videos, music and data you just can’t afford to lose? Perhaps you have over 40Gb of data? Many of the online backup services offer these huge capacities but how can you upload your files? Most broadband lines may have a reasonable download speed, but uploading is usually a fraction of the capacity. What with “reasonable use” clauses limiting “unlimited” broadband, you may run into problems. This month we implemented a new solution - secure point to point backups from one computer you own to another internet connected computer you (or we) have in another location. To setup, backup everything to a portable hard disk and take that disk to your backup location. Once activated, only new or changed files are automatically backed up securely across the internet from then on. Systems and databases                                   September 2011 We have been very busy over the summer working on a few major programming projects and database systems. If you run your business using a combination of spreadsheets, documents and calendar entries and are feeling that too much time is tied up with administration then a database solution may be the answer. Keep all your documents, diary, contacts and processes in one central system accessible from any internet connected PC. We are also working with KRM,  an educational consultancy company, to produce online teaching material for schools. So far the project has delivered a system for teaching reading skills and we have a lot more exciting work which will be show-cased at the annual KRM conference - see www.krm-per.com for more details. CCTV Security Cameras                                       January 2012 We don't just do computers, we do CCTV security cameras too! Had a request to install CCTV security cameras for a local restaurant, but which system? There's a lot to choose from and the differences in quality and cost are significant. Finally settled on a package that comes with the DVR and 4 cameras. You can access the unit remotely from your phone or via a software installed on your pc or laptop. This gives you access to recorded images as well as live feed. You get emails sent to you when the cameras get disconnected or snapshots from when the motion detection alarm is triggered. It's great because now the owner knows how busy the restaurant is at any given time, when it's shut and even when the bread man comes to deliver in the mornings.