DGT Technology Ltd whose registered office is 25 Greensward Lane, Hockley, Essex SS5 5HD together with any other trading name (“we” “us” “our”) are committed to protecting and respecting your privacy. For the purposes of data protection legislation, we are the data controller and we will process your personal data in accordance with the General Data Protection Regulation (EU) 2016/679 and national laws which relate to the processing of personal data. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
2. VISITORS TO OUR WEBSITE
3.1 We will collect details such as name, address, contact details, delivery address, bank/credit/debit card details when you order goods or services from us either via our Site, over the telephone or in store. We will use this information to process your order and comply with our contractual obligations. 3.2 In order to perform our contract with you, we may also need to share personal data with third parties such as, credit reference agencies, payment providers and postal service/logistics organisations to assist in the delivery of goods or services you have ordered. 3.3 We may also advertise your feedback on our website and marketing materials (subject to obtaining your prior consent where necessary); 3.4 We will retain your information as long as we require this to provide you with the goods or services ordered from us and for a period of 15 years afterwards. Where you have subscribed to receive marketing correspondence from us we will keep your personal data for the period of time described in section 6 below.
We will collect details such as your name, contact details and bank details in order to contact you about goods or services ordered with you, to place further orders, and to pay you for the goods and/or services supplied. We will keep the personal data for 15 years further to being provided with the goods/services.
5. IF YOU FAIL TO PROVIDE PERSONAL DATA
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide the data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example to provide you with our goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
6.1 In addition to the uses described in sections 2-4 above, where you indicate you would like to receive marketing correspondence from us, subscribe to our mailing lists or newsletters, enter into any of our competitions or provide us with your details at networking events we may use your personal data for our legitimate interests in order to provide you with details about our goods, services, business updates and events which we think may be of interest.6.2 You have the right to opt-out of receiving the information detailed in section 6.1 at any time. To opt-out of receiving such information you can: 6.2.1 tick the relevant box situated in the form on which we collect your information; 6.2.2 click the unsubscribe button contained in any such communication received; or 6.2.3 email us at email@example.com or call 020 7112 7550 providing us with your name and contact details.6.3 Where you have subscribed to receive marketing correspondence from us we will keep personal data 5 years from when you are provided with the opportunity to opt-out of receiving marketing correspondence from us or you last placed an order, whichever is later.
7. MONITORING AND RECORDING
We may monitor and record communications with you (such as telephone communications and emails) for the purpose of quality assurance, training, fraud prevention and compliance. We retain telephone recordings for up to 7 years.
8. LEGAL BASIS FOR PROCESSING YOUR PERSONAL DATA
8.1 We will only use your personal data where the law allows us to. Most commonly, we will use your personal data in the following circumstances: 8.1.1 for performance of a contract we enter into with you; 88.1.2 where necessary for compliance with a legal or regulatory obligation we are subject to; and 8.1.3 for our legitimate interests (as described within this policy) where your interests and fundamental rights do not override these interests.
9. DISCLOSURE OF PERSONAL DATA to third parties
10. CROSS-BORDER DATA TRANSFERS
11. DATA SECURITY
11.1 Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.11.2 Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your information transmitted to our Site; any transmission is at your own risk.11.3 Information you provide to us is shared on our secure servers. We have implemented appropriate physical, technical and organisational measures designed to secure your information against accidental loss and unauthorised access, use, alteration or disclosure. In addition, we limit access to personal data to those employees, agents, contractors and other third parties that have a legitimate business need for such access.
12. ACCESS TO, UPDATING, DELETING AND RESTRICTING USE OF PERSONAL DATA
12.1 It is important that the personal data we hold about you is accurate and current. Please keep us informed if the personal data we hold about you changes.12.2 Data protection legislation gives you the right to object to the processing of your personal data in certain circumstances or withdraw your consent to the processing of your personal data where this has been provided. You also have the right to access information held about you and for this to be provided in an intelligible form. If you would like a copy of some or all of your personal information, please send an email to firstname.lastname@example.org. In certain circumstances we reserve the right to charge a reasonable fee to comply with your request.12.3 You can also ask us to undertake the following: 12.3.1 update or amend your personal data if you feel this is inaccurate; 12.3.2 remove your personal data from our database entirely; 12.3.3 send you copies of your personal data in a commonly used format and transfer your information to another entity; or 12.3.4 restrict the use of your personal data.12.4 We may request specific information from you to help us confirm your identity and your right to access, and to provide you with the personal data that we hold about you or make your requested changes. Data protection legislation may allow or require us to refuse to provide you with access to some or all the personal data that we hold about you or to comply with any requests made in accordance with your rights referred to above. If we cannot provide you with access to your personal data, or process any other request we receive, we will inform you of the reasons why, subject to any legal or regulatory restrictions.12.5 Please send any requests relating to the above to email@example.com specifying your name and the action you would like us to undertake.
13. RIGHT TO WITHDRAW CONSENT
Where you have provided your consent to the collection, processing and transfer of your personal data, you have the legal right to withdraw your consent under certain circumstances. To withdraw your consent, please contact us at firstname.lastname@example.org
15. CONTACT US
If you have any questions, comments or requests regarding this policy or how we use your personal data please contact email@example.com .
Last updated: May 2018.